What happens if nobody is at home when the delivery comes?
The courier will give a phone call before the delivery. So it will be easy to agree upon a time that suits your needs. However, in case of problems, the courier will call again to fix a new date and time.
Do you still have doubts? Have a look at our FAQ page or contact us.
PRODUCTS AND AVAILABILITY
- Is the availability information on the Web site reliable?
- Are prices including VAT?
- What is a garden furniture set?
- Are the materials resistant to weather?
- Can I order a product if it is not available from stock?
- I want to purchase 6 chairs but the Web site indicates only 4 are available, what shall I do?
SPECIAL OFFERS AND SERVICES
SECURITY AND PRIVACY
PLACING AN ORDER
- How do I place an order on eliteak.com?
- Can I buy only as a private customer or also as a company?
- Why do I have to provide a fiscal code in addition to the VAT number if I purchase as a company?
- I want to ship products to a different address, is it possible?
- I do not trust online shopping, is there a different way?
- Which payment methods are accepted by Eliteak?
- Are credit card payments on eliteak.com secure?
- What kind of information do I have to provide for a credit transfer?
- Do I have to send the credit transfer receipt to Eliteak?
- How long does it take for a credit transfer payment?
- Can I pay on delivery?
- If I pay with credit card, is the amount charged immediately to my bank account?
- What kind of delivery is offered by Eliteak?
- What’s the cost of the express courier?
- Can I contact the courier directly in case of delivery problems?
- Can I track my order online?
- What happens if nobody is at home when the delivery comes?
- Can it be a different person who takes the delivery, instead of the person who placed the order?
- Shall I reject the order if the packaging is open or damaged?
- What shall I do if the product in the package is not the ordered one?
RIGHT OF WITHDRAWAL
HOW CAN I CONTACT ELITEAK
Any problems with your Order?
Any doubts or you need more information?
Please call our specialists with Skype.
Come and visit us
Pay a visit to our factory and show room and touch the quality of our furniture.Directions
Have you received a Gift Certificate?
You can activate your Eliteak Gift Certificate by entering the code in the following field..